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We needed a part by the weekend to sell our truck and ordered in Wednesday night. We paid $58 for the overnight shipping to make sure we got the part.

The part was coming the same state we live in so we figured this would not a problem. Friday came around, no part, so we called and left a message telling them if we didn't get it by Saturday to cancel the order. Saturday, no part, Monday no part, we were surprised when the part showed up on Tuesday. Called them and asked for a refund.

Was given the run-around and told a manager would call us back. One week later, no manager call, called back the next week, waited 30 mins and finally talked to someone claiming to be a manager. They said no refund would be given because sometimes with processing, our overnight shipping can take 6 days. I asked about why no one called me back after my messages, he claimed he never got any messages.

Crooks, refused even to give me 50 cents back on the $58 shipping on the $12 part. DO NOT USE THEIR OVERNIGHT SHIPPING SCAM!

Product or Service Mentioned: Gm Parts Giant Shipping Service.

Reason of review: Problem with delivery.

Monetary Loss: $58.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from Mar 21.
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Anonymous
#1457276

I have found the reviews on gmpartsgiant.com, gmpartsdirect.com, gmpartsonline.com, gmpartscenter.net, gmparts-dealer.com and many other dealers online to be about the same. Ship wrong parts, sometimes ship used parts as new, never ship parts, don't answer the phone, don't respond to email, hangup on customers.

All these businesses are either ineptly run or run intentionally to scam consumers. Once they have your money they don't feel any obligation to help you. Their intentions apparently are to separate consumers from their hard earned money. I have written to some of these companies asking if they are connected to General Motors as an authorized reseller and have no had a response.

Some claim to be online sellers for franchised auto dealers but I haven't been able to substantiate that. If you look on their web sites they have better reviews than if you randomly search for reviews from other review sites where they usually have 1 star ratings and lots of similar stories about how they were scammed. Send you the wrong parts, you pay to send the wrong part back and they charge you a "restocking fee". The part is probably thrown in a pile to be mailed out in any order they want to put it in even if the person didn't order that item.

They give consumers a run around and consumers sit back and chalk it up to experience dealing with a fraudulent online business. The scammers have their money, they don't have any government agency coming after them because no one has organized consumers against them for their blatantly deceptive practices. Best advice - always report this type of online transaction to the FTC. If they get enough people complaining they might eventually take notice of how the average consumer is NOT protected in this country.

The FTC should be closing marketers/sellers like this. Of course it is like all those nasty robo-calls. You might stop one number but they use another number tomorrow. By using "GM" in their name online many people mistake this as being connected to General Motors - they are not connected.

People like to save money but when they look for the cheapest parts they can find then I recommend you check all the online reviews for them to see how the customer service actually works. Go to someone reputable and spend a little more and save yourself the grief of losing your money and your time to these online thieves.

Carefully read all their return policies and ordering policies so you are not surprised when they tell you that you have to pay return postage plus restocking fees and if they don't deem the part returnable once received they won't send you any refund. If you use a credit card always make sure you have followed the merchants policies when you ordered so you can support your claim with your credit card company.

Anonymous
to Jeannie700 #1482059

I have never had any issue ordering from gmpartsgiant.com or gmpartsdirect.com. Sometimes parts do take a week or two to get but this is partly due to the way the parts are sent.

Some parts have to be ordered from the area warehouse, which can mean a 2 - 3 day delay. Then when they receive the part they turn around and ship it to the consumer which can mean another 1 - 2 day delay. Some parts have to be ordered from the national warehouse which typically means a 5 - 7 day delay.Also, you are typically expected to know that you are ordering the correct part number. Many times there are multiple part numbers for the same vehicle and you have to know that YOU are ordering the correct part number.

Sometimes tracking down the correct part number for your vehicle is difficult and requires a lot of research.

I would suggest calling your local GM dealership and having them look up the correct part numbers by giving them your VIN number that way they can make sure they give you the correct part number based on your vehicle and it's options. If you have modified any options yourself or had a dealer install any additional options it is always possible that the VIN number will not give you the correct part number as well so you need to make sure that you tell the dealer about those options so they can look at the dealer installed optional part numbers.

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