Gm Parts Giant
Top Gm Parts Giant Reviews
"BAD CONSUMER PRACTICES"
I ordered a cylinder lock for my truck from them because their website said that it came with the tumblers necessary to code this lock to my existing key. The...
"Sent me wrong item and would not acknowledge mistake. Just want a refund."
Purchased 3rd row floor liner for my Tahoe. The part I received was the 2nd row floor liner, which I already had as it came with the car. Contacted them to...
Gm Parts Giant Reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check ourVerified Buyer |
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourVerified Reviewer | Ypsilanti Charter Township, Michigan
Company fixed the issue and I have been provided with product or service ordered.
- Have parts avaialble
- No knowledge of the parts they sell and bad customer service
Preferred solution: The tumblers required to code this lock to my key or a full refund for the items I currently have without having to ship them back, as I have already taken them out of the country and returning them is not a solution.
User's recommendation: I ordered a cylinder lock for my truck from them because their website said that it came with the tumblers necessary to code this lock to my existing key. The package came without these components and missing other parts. After speaking with their customer service department they took a week to tell me that II would need to send the parts back and they would not be able to send just the missing parts. In order to speed things up, because I took this part internationally, and I am on a time crunch I decided to reorder the parts and just send back the others for a return. BUT the second set also came missing the tumblers. When I reached out to customer service again they told me that I had all the parts I needed because i have the parts from the photo on their website. BUT that photo doesn't show the TUMBLERS needed to code the lock even though their website clearly says that they are included. The refused to help me any further. They were not able to tell me how I could even purchase the tumblers I needed, they were rude, unhelpful, and misinformed about the products they sell on their own website. When I reached out to the General Manager via email because that was the only form of contact available he did not even respond. DO NOT PURCHASE PARTS FROM THIS COMPANY unless you are willing to throw away your money for their incompetence.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourVerified Reviewer | Simi Valley, California