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We needed a part by the weekend to sell our truck and ordered in Wednesday night. We paid $58 for the overnight shipping to make sure we got the part. The part was coming the same state we live in so we figured this would not a problem. Friday came around, no part, so...
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Anonymous
Jeannie700

I have found the reviews on gmpartsgiant.com, gmpartsdirect.com, gmpartsonline.com, gmpartscenter.net, gmparts-dealer.com and many other dealers online to be about the same. S...

1.0
#1215719
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Gm Parts Giant - Do not buy from this company!!!
... I order the part THEY suggested using my trucks VIN number so there were no mistakes... They then (slowly) send me the wrong part... When I discover this and call their terrible customer service (which is only available monday-friday) they then inform me that a...
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1.0
#1165399
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Customer service rude and unprofessional. Called to check order which has been in a verification mode for 5 days. After arguing with the young boy about the website saying they ship normally in 1-3 business days verses the 1-2 it actually states on website, he told me...
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1.6
I didn't like
  • Arrogant man-child in customer service
#1149128
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Gm Parts Giant - Horrible comapny

I waited a week for a part for my Silverado. After opening the package i discovered it was not the correct part. I asked for a return. I was denied. I paid about 18.00 but the part was only 7.62. GM partsgiant has a no return policy on items less than 8.00. Why ia that?
1.2
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#1099824
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Their system is not accurate as it said a part was for my truck and it wasn't. Also tried to return the part after I found out and they wouldn't take it back . Don't deal with these people as they seem to be a back yard parts dealer and don't really know what they are...
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#1079306
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Gm Parts Giant - Terrible communication; late shipping
One week after I placed the order, I received a notification that a few parts would be backordered. Two weeks after this email and one week after the latest "eta" for the parts, I had not yet received my order, nor had I been updated as to the status thereof....
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#1078743
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Gm Parts Giant Customer Care Review

I have emailed these jokers twice and never received a response. I can not find the number on the site either. I am glad i didnt waste my money.
1.0
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#1032036
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Delivery Service Review

Beware, this is a scam site, i purchased 2 seat belts, they charged me twice and i never got the parts, had to go to my bank to put a stop payment on the card, as they did not want to camcel the order either
1.7
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Billing Practices
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Diversity of Products or Services
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Value for money
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#985663
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these guys took $110 from my paypal account, only to send me an email later saying the part has been replaced by another P/N and they hit me up for $51 more. super shady- why would you TAKE my money for a part that DOESN'T EXIST i asked the customer svc rep. his...
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I liked
  • Site
I didn't like
  • Sold a part and took my money for a part that did not exist
#969529
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i called confirming that all parts were on hand prior to ordering. very expensive shipping as it came from 2 locations.very poor part diagrams. 1 of 3 parts received not correct. have sent 2 e-mails they have marked as follow up promptly, never heard from. 1 part is...
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Manchester, Kentucky
#939590
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