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Customer service rude and unprofessional. Called to check order which has been in a verification mode for 5 days. After arguing with the young boy about the website saying they ship normally in 1-3 business days verses the 1-2 it actually states on website, he told me...
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1.6
I didn't like
  • Arrogant man-child in customer service
#1149128
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Their system is not accurate as it said a part was for my truck and it wasn't. Also tried to return the part after I found out and they wouldn't take it back . Don't deal with these people as they seem to be a back yard parts dealer and don't really know what they are...
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#1079306
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Gm Parts Giant - Terrible communication; late shipping
One week after I placed the order, I received a notification that a few parts would be backordered. Two weeks after this email and one week after the latest "eta" for the parts, I had not yet received my order, nor had I been updated as to the status thereof....
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#1078743
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Gm Parts Giant - Horrible comapny

Gm Parts Giant
#1099824
1.2
Details
I waited a week for a part for my Silverado. After opening the package i discovered it was not the correct part. I asked for a return. I was denied. I paid about 18.00 but the part was only 7.62. GM partsgiant has a no return policy on items less than 8.00. Why ia that?
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Gm Parts Giant Customer Care Review

Gm Parts Giant
#1032036
1.0
Details
I have emailed these jokers twice and never received a response. I can not find the number on the site either. I am glad i didnt waste my money.
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Delivery Service Review

Gm Parts Giant
#985663
1.7
Details
Beware, this is a scam site, i purchased 2 seat belts, they charged me twice and i never got the parts, had to go to my bank to put a stop payment on the card, as they did not want to camcel the order either
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Auto Part Review

Gm Parts Giant
#819935
3.0
Details
Ordered an emblem...$13.00 to ship but saved a couple of bucks. A week later, no part? So they sent it today after a call and email. REALLY. Will NEVER use them again!!!
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these guys took $110 from my paypal account, only to send me an email later saying the part has been replaced by another P/N and they hit me up for $51 more. super shady- why would you TAKE my money for a part that DOESN'T EXIST i asked the customer svc rep. his...
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I liked
  • Site
I didn't like
  • Sold a part and took my money for a part that did not exist
#969529
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i called confirming that all parts were on hand prior to ordering. very expensive shipping as it came from 2 locations.very poor part diagrams. 1 of 3 parts received not correct. have sent 2 e-mails they have marked as follow up promptly, never heard from. 1 part is...
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Manchester, Kentucky
#939590
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It has now been over a week since I order a harness and it still hasn't shipped. They sent me an email saying they had to order the part from GM, which in their terms means the part is backordered, mind you nowhere in that email does it say backordered. I called them...
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1.0
#905244
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Ordered a new valve cover that was suppose to be new. They sent me a old recall valve cover that was cleaned up and spray painted. The cover was even warped. They are selling old parts and passing them as new. On the website GMpartsgiant.com they have no business...
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#883424
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I agree ONLY use paypal with GM Parts Giant. If you do not - then you will be left high and dry. Trust me on this one. If you have no other choice but to buy from these frauds, then use Paypal - or don't buy from them at all - it will be your only ONLY ONLY line of...
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1.0
I didn't like
  • Better use paypal - or you will be ripped off
#857294
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This outfit is a joke. I ordered and it took 3 weeks to get the parts. Customer waited the whole time. Couldn't make it for a little while and then these clowns consider the time frame too long so I cannot return it. Second reason they will not return it is because...
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1.4
Swift County, Minnesota
I didn't like
  • No customer service skills you bought it you own it
#854374
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I bought a part for 181.00 and then the next day they sent me an email requesting an additional 165.00. Their invoice was 162.00 for the part and 18.00 for shipping. I called them and they would not honor they price listed and still wanted the extra 165.00. I called...
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#821302
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