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Gm Parts Giant - This place is a scam

They never shipped my parts it was a month later finally got ahold of someone. She said it was going to be another $100 for shipping and i told her i didnt agree and she said it will be 35% restocking fee. Complete bs.
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1390689
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Gm Parts Giant - Awful Customer Service & Bait and Switch Advertising
Gm Parts Giant - Awful Customer Service & Bait and Switch Advertising
I ordered a part for my vehicle on this site. The parts they delivered were not the parts pictured at all! The company refused to acknowledge that they sold me a different part than what was pictured and refused to waive return shipping or the restocking fee because...
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1.2
#1384230
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Gm Parts Giant - Scammed also in shipping

Paid 67$ for overnight shipping of a usb switch only to get it 8 days later. Wish I would have seen this site before buying anything from them.
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1378018
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These people not only raised the price after the initial order, but they did not let me know for about a week. I paid the difference, and didn't get any sort of confirmation email with a tracking number. THEN, I called, and was told the item was shipping that day....
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Anonymous
Wes

They raise the price on my parts! I will never use them again!

1.0
I didn't like
  • Lack of communication
  • Rudeness
  • Awful customer service
#1359254
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I highly recommend avoiding this company due to unscrupulous business practices I encountered when I ordered from them recently. They delivered a part incompatible with my vehicle, and even though their website claimed the part was a match, they refused a full refund....
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#1339855
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Gm Parts Giant - Unhappy

Gm Parts Giant - Unhappy
Was calling 3 times and disconnected and no items were delivered and to find just as i enter information of the order number it showed cancelled and i dont understand why. No email to inform me of this matter as my truck is in need of it.
#1264460
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Horrible customer service. I bought a part from them based on a search conducted using their web page search tool. Then when the part arrives, it is a similar part, but its not the correct part. After asking if I could exchange that part out for the correct part, I was...
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1.0
#1263043
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We needed a part by the weekend to sell our truck and ordered in Wednesday night. We paid $58 for the overnight shipping to make sure we got the part. The part was coming the same state we live in so we figured this would not a problem. Friday came around, no part, so...
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Anonymous
Jeannie700

I have found the reviews on gmpartsgiant.com, gmpartsdirect.com, gmpartsonline.com, gmpartscenter.net, gmparts-dealer.com and many other dealers online to be about the same. S...

1.0
#1215719
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Gm Parts Giant - Do not buy from this company!!!
... I order the part THEY suggested using my trucks VIN number so there were no mistakes... They then (slowly) send me the wrong part... When I discover this and call their terrible customer service (which is only available monday-friday) they then inform me that a...
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1.0
#1165399
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Customer service rude and unprofessional. Called to check order which has been in a verification mode for 5 days. After arguing with the young boy about the website saying they ship normally in 1-3 business days verses the 1-2 it actually states on website, he told me...
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1.6
I didn't like
  • Arrogant man-child in customer service
#1149128
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