... I order the part THEY suggested using my trucks VIN number so there were no mistakes... They then (slowly) send me the wrong part... When I discover this and call their terrible customer service (which is only available monday-friday) they then inform me that a...Read more
Customer service rude and unprofessional. Called to check order which has been in a verification mode for 5 days. After arguing with the young boy about the website saying they ship normally in 1-3 business days verses the 1-2 it actually states on website, he told me...Read more
I didn't like
- Arrogant man-child in customer service
Gm Parts Giant - Horrible comapny
I waited a week for a part for my Silverado. After opening the package i discovered it was not the correct part. I asked for a return. I was denied. I paid about 18.00 but the part was only 7.62. GM partsgiant has a no return policy on items less than 8.00. Why ia that?
Their system is not accurate as it said a part was for my truck and it wasn't. Also tried to return the part after I found out and they wouldn't take it back . Don't deal with these people as they seem to be a back yard parts dealer and don't really know what they are...Read more
One week after I placed the order, I received a notification that a few parts would be backordered. Two weeks after this email and one week after the latest "eta" for the parts, I had not yet received my order, nor had I been updated as to the status thereof....Read more
Gm Parts Giant Customer Care Review
I have emailed these jokers twice and never received a response. I can not find the number on the site either. I am glad i didnt waste my money.
Delivery Service Review
Beware, this is a scam site, i purchased 2 seat belts, they charged me twice and i never got the parts, had to go to my bank to put a stop payment on the card, as they did not want to camcel the order either
these guys took $110 from my paypal account, only to send me an email later saying the part has been replaced by another P/N and they hit me up for $51 more. super shady- why would you TAKE my money for a part that DOESN'T EXIST i asked the customer svc rep. his...Read more
I didn't like
- Sold a part and took my money for a part that did not exist
i called confirming that all parts were on hand prior to ordering. very expensive shipping as it came from 2 locations.very poor part diagrams. 1 of 3 parts received not correct. have sent 2 e-mails they have marked as follow up promptly, never heard from. 1 part is...Read more
It has now been over a week since I order a harness and it still hasn't shipped. They sent me an email saying they had to order the part from GM, which in their terms means the part is backordered, mind you nowhere in that email does it say backordered. I called them...Read more
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