Latest review first
Gm Parts Giant - This place is a scam
They never shipped my parts it was a month later finally got ahold of someone. She said it was going to be another $100 for shipping and i told her i didnt agree and she said it will be 35% restocking fee. Complete bs.
I ordered a part for my vehicle on this site. The parts they delivered were not the parts pictured at all! The company refused to acknowledge that they sold me a different part than what was pictured and refused to waive return shipping or the restocking fee because...Read more
Gm Parts Giant - Scammed also in shipping
Paid 67$ for overnight shipping of a usb switch only to get it 8 days later. Wish I would have seen this site before buying anything from them.
These people not only raised the price after the initial order, but they did not let me know for about a week. I paid the difference, and didn't get any sort of confirmation email with a tracking number. THEN, I called, and was told the item was shipping that day....Read more
I didn't like
- Lack of communication
- Awful customer service
I highly recommend avoiding this company due to unscrupulous business practices I encountered when I ordered from them recently. They delivered a part incompatible with my vehicle, and even though their website claimed the part was a match, they refused a full refund....Read more
Gm Parts Giant - Unhappy
Was calling 3 times and disconnected and no items were delivered and to find just as i enter information of the order number it showed cancelled and i dont understand why. No email to inform me of this matter as my truck is in need of it.
Horrible customer service. I bought a part from them based on a search conducted using their web page search tool. Then when the part arrives, it is a similar part, but its not the correct part. After asking if I could exchange that part out for the correct part, I was...Read more
We needed a part by the weekend to sell our truck and ordered in Wednesday night. We paid $58 for the overnight shipping to make sure we got the part. The part was coming the same state we live in so we figured this would not a problem. Friday came around, no part, so...Read more
... I order the part THEY suggested using my trucks VIN number so there were no mistakes... They then (slowly) send me the wrong part... When I discover this and call their terrible customer service (which is only available monday-friday) they then inform me that a...Read more
Customer service rude and unprofessional. Called to check order which has been in a verification mode for 5 days. After arguing with the young boy about the website saying they ship normally in 1-3 business days verses the 1-2 it actually states on website, he told me...Read more
I didn't like
- Arrogant man-child in customer service
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